Policies

Our policies are in place to not only protect us, but to protect you!

When you hire us, or order from us, we promise to provide the best service to you.

In order for us to do our job, we have to have these policies in place.

PREORDERS-

Preordered cookies are typically available for major holidays and we enjoy offering these treats to you and your families!

*Preorders must be paid for at time of order. 

*If you order and do not respond, or pay, your cookies will not be made.

PICKUPS- 

If you order custom cookies, preordered holiday cookies, etc., you are given a pickup window. The pickup window will be provided at the time of order. UNLESS PREVIOUSLY AGREED, if you are unable to pickup during the time scheduled, your cookies will be set outside for 2 hours and reminder text will be sent. If your cookies have still not been picked up, they will be donated. No refunds will be issued. 

We are not responsible if anything happens during that additional 2 hour window. 

CUSTOM ORDERS & CATERING-

We require payment in advance. This locks your date in our calendar and allows us to do whatever prep work is needed in advance. This can often mean ordering specialty supplies for your particular event. 

Small custom orders- $149 and under must pay their entire balance at time of order.

Catering orders over $150-$999 are required to pay a 50% nonrefundable retainer at time of order, with the remaining balance due 2 weeks before the event.

Large catering orders over $1000 will be required to pay a 25% non-refundable retainer at time of order, with the remaining balance due 2 weeks before the event.

CANCELLATIONS-

While we try our best to work with everyone when it comes to cancellations, we do have to abide by certain guidelines.

As mentioned above, a lot of prep work goes into various events. Because of this, we cannot offer full refunds. 

The retainer paid is NON-REFUNDABLE. We can transfer the retainer to a future event if your plans change, within 6 months. However, if any specialty supplies have been ordered for your event that cannot be used in your future event, the cost will be deducted from your retainer.

We must be notified of any date changes a minimum of 2 weeks in advance.